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Frequently Asked Questions
Shipping & Returns
- Why Hasn't My Order Been Shipped?
- How much is shipping?
- How can I track my order?
- What do I do if I want to return an item I purchased?
- How much is shipping to return an item?
- Is my information secure on HaulerDeals?
Member Accounts
- I forgot my password. What do I do?
- How do I change my billing address?
- How do I change my shipping address?
- How do I update my payment information?
- How do I unsubscribe or subscribe to emails?
- Can I shop on my mobile device?
- Is there an app for HaulerDeals?
- Do I have to register as a member to purchase an item?
- Is the HaulerDeals membership free? Are there any requirements to register as a member?
- How do I invite my friends to HaulerDeals?
Payment
- What if I entered the wrong credit card information?
- What happens if I have already placed my order, but forgot to enter my discount code?
Flash Sales / Website Questions
A: In order to offer such exclusive deals, the brands and designers that HaulerDeals partners with only ship merchandise that is ordered once the flash sale ends. Their shipment can take several business days to arrive at our fulfillment center. Once the merchandise is in our possession, we immediately begin the sorting, packing and delivery process. The entire process can take up to 10 to 14 business days, but the HaulerDeals team works hard so that you may receive your order sooner, often depending on your location. You will receive an email when your order is shipped which will include a tracking number. If you have any other questions, please don't hesitate to contact us.
Back to the topA: Your shipping rate will automatically calculate when you check out. There is an additional $10 flat rate charge for orders shipped to Alaska and Hawaii. You can find more information on shipping charges on our Shipping and Returns page. Visit: www.haulerdeals.com/shipping-returns
Back to the topA: Once your order is shipped, you will receive an email with your tracking number. You can also log into your account at www.haulerdeals.com/shop/customer/account/login to view the status of your order.
Back to the topA: Returning an item is simple. One of our Style Consultants will assist you with your return by calling 866-677-3548. Before you call, please read through our Return Policy to make sure your order qualifies for returns: www.haulerdeals.com/shipping-returns. If your order is deemed returnable, we will issue a return label to you via email. Once we receive the return and it passes our damage inspection, your HaulerDeals account will be credited the price of the item returned, less $5.95 for re-stocking. Please note, we issue store credits for returns. We are unable to issue credit card refunds as we do not store your credit card information.
Back to the topA: Shipping is free, however we do charge a restocking fee of $5.95.
Back to the topA: Absolutely! We take security issues very seriously. We do not store credit card information. HaulerDeals partners with a 3rd Party payment processor which is fully compliant with all payment acceptance methods. For more information about our privacy policy, visit www.haulerdeals.com/privacy-policy.
Back to the topA: Simply click on "Forgot your password" link, enter your email address and we will send you and email with a link to reset your password. www.haulerdeals.com/shop/customer/account/login/
Back to the topA: Visit www.haulerdeals.com/shop/customer/account to view your My Account Dashboard. While there, you have the ability to view a snapshot of your recent account activity and update your account information.
Back to the topA: Visit wwww.haulerdeals.com/shop/customer/account to view your My Account Dashboard. While there, you have the ability to view a snapshot of your recent account activity and update your account information.
Back to the topA: Visit www.haulerdeals.com/shop/customer/account to view your My Account Dashboard. While there, you have the ability to view a snapshot of your recent account activity and update your account information.
Back to the topA: Visit www.haulerdeals.com/shop/customer/account to view your My Account Dashboard. While there, you have the ability to view a snapshot of your recent account activity and update your account information.
Back to the topA: Yes, just type HaulerDeals.com into your mobile browser and shop away!
Back to the topA: An app is available for both iPhone & iPad. To download the HaulerDeals app CLICK HERE!
Back to the topA: No, you do not need to be a member to shop at HaulerDeals.
Back to the topA: Yes becoming a HaulerDeals member is free. All you need to do is login via your Facebook, Twitter or email address and you will have access to all the goodies on our site.
Back to the topA: Simply share any of our webpages to your contact lists via Facebook, Twitter or your email client provider. The easiest page to share is our homepage: www.haulerdeals.com.
Back to the topQ: What if I entered the wrong credit card information?
A: Our system will not accept an order if the credit or debit card information (i.e. billing address, security code, etc.) is entered incorrectly. An error message will appear.
Back to the topA: If you placed an order and the item has not yet shipped, please contact one of our Style Consultants at support@haulerdeals.com, visit our live chat option or call 866-677-3548
Back to the topA: If you placed an order and the item has not yet shipped, please contact one of our Style Consultants at support@haulerdeals.com, visit our live chat option or call 866-677-3548
Back to the topA: HaulerDeals is obligated to charge sales tax on orders shipped to California, which is required by law since where we have a physical presence. The sales tax calculation depends on the current applicable state law tax percentage.
Back to the topA: All flash sales begin at 9am PST. Typically flash sales offered on HaulerDeals.com will last only 1 week.
Back to the topA: Unfortunately, once a flash sale ends, those items are no longer available for purchase. The brand designers that we partner with provide us a limited quantity at incredible discounts during each flash sale. It is important to check back often and early for each flash sale due to the limited quantities. First come, first serve!
Back to the topA: You can upload your video on the "Share" page.
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